For Broken, incomplete or any other issue please contact us Color: Bone Light Almond Number of Items in Set: 2 Brackets Ceramic and 1 Plastic pole. Pole is plastic Easy to Install with Ceramic Tile Installation and NOT Clip-On CAN NOT BE INSTALLED ON FLAT SURFACE. There is an insert on the back and that goes inside the wall. Mounting Hardware is NOT included - No screws There is a 1/4" lip on the BACK SIDE of this item. It is designed to be INSERTED in the tile THERE IS A BUMP ON THE BACK SO YOU CAN NOT INSTALL ON FLAT SURFACES. No hardware included as it is a tile installation only product. P.E.I. Rating 0: Suitable for walls only-Glazed smooth finish-Residential & commercial use. Towel bar pole is plastic. NOTE[1]: For Replacement and other inquirires please contact us so we will Help you ASAP